CANCELLATION POLICY: We ask that you cancel/reschedule at least 48 hours in advance to avoid a cancellation charge. Less than 48-hr notice will result in a charge equal to 50% of the reserved service and forfeiture of any deposit. No Shows or Day Of cancels/reschedules will be charged 100% of the reserved service amount.
How to: Outside of the 48-hr window, it’s easy to cancel or reschedule on our app or through our online portal. After the 48-hr window, give us a call at 404-856-0533, to speak to our desk manager during business hours, before the day of your appointment. Please note, texts and voicemails outside of business hours will not be registered as cancelled.
NEW COLOR CLIENTS: If you book online, we will need to discuss your appointment in order to hold your reservation. Making sure you are booked correctly and with appropriate time for your service is important. We will call and text you for more information, or you can fill out our new client form. If we are unable to reach you within 48 hours of your booking, your appointment will be cancelled. You can always reach out to rebook for the next available time.
LATE ARRIVALS: Please allow extra time for traffic and parking to arrive at your scheduled time. Each appointment is scheduled according to your specific needs. If you arrive late, we may not have time to complete your service 100% and we will have to reschedule you to another date/time that will accommodate the entire service process.
CONFIRMATIONS: Your appointment is subject to cancellation if we cannot confirm. In support of our other guests, and your stylist’s time, please confirm your appointments when we send the confirmation text. A simple click or yes response will do it!
SERVICE ADJUSTMENT: We strive to offer our guests the highest level of guest satisfaction. If you are having challenges with your cut or color, let us know within 2 weeks of your visit and we will be happy to offer an adjustment with no additional charge. Any additional services rendered apart from the adjustment of your original service(s) will be charged at their regular price(s). Payment for additional services is due at the time of your adjustment. Because beauty is in the eye of the beholder and hairdressing is an art form (and not the sale of a physical product), a certain degree of opinion and subjectivity is always involved in the process. As a result, aside from our willingness to perform an adjustment within a two week window, no monetary refunds will be issued for services rendered. No exceptions.
RETAIL RETURN: Should you make a retail purchase that you are unsatisfied with, we will accept retail exchanges at full credit for 90 days from your initial purchase.