NEW COLOR CLIENTS: If you book online, we will need to discuss your appointment in order to hold your reservation. Making sure you are booked correctly and with appropriate time for your service is important. We will call and text you for more information, or you can fill out our new client form. If we are unable to reach you within 48 hours of your booking, your appointment will be cancelled. You can always reach out to rebook for the next available time.
LATE ARRIVALS: Please allow extra time for traffic and parking to arrive at your scheduled time. Each appointment is scheduled according to your specific needs. If you arrive late, we may not have time to complete your service 100% and we will have to reschedule you to another date/time that will accommodate the entire service process.
NO SHOW/LATE CANCELLATIONS: When a guest does not come in for a scheduled appointment, it literally deprives the stylist of income for that day. Please call us to let us know if you need to cancel, to allow us an opportunity to offer another guest that time slot. If you cancel or reschedule within 24 hours of your appointment time for ANY reason, a 50% deposit will be required on subsequent appointments and your deposit is forfeited to cover that days service. In the event you NO SHOW for your appointment, 50% for the missed appointment will be added to your next service bill.
CONFIRMATIONS: Your appointment is subject to cancellation if we cannot confirm. In support of our other guests, and your stylist’s time, please confirm your appointments when we send the confirmation text. A simple click or yes response will do it!
SERVICE ADJUSTMENT: We strive to offer our guests the highest level of guest satisfaction. If you are having challenges with your cut or color, let us know within 2 weeks of your visit and we will be happy to offer an adjustment with no additional charge. Any additional services rendered apart from the adjustment of your original service(s) will be charged at their regular price(s). Payment for additional services is due at the time of your adjustment. Because beauty is in the eye of the beholder and hairdressing is an art form (and not the sale of a physical product), a certain degree of opinion and subjectivity is always involved in the process. As a result, aside from our willingness to perform an adjustment within a two week window, no monetary refunds will be issued for services rendered. No exceptions.
RETAIL RETURN: Should you make a retail purchase that you are unsatisfied with, we will accept retail exchanges at full credit for 90 days from your initial purchase.
